1. faq
  2. order
  3. delivery
  4. Returns



  1. General conditions

  1. Using the MONGIRD online store is tantamount to agreeing to the following terms. Prior to any purchases through the site http://cosmepick.com/ refer to the current version of the Regulations.

  2. The Regulations define the terms and conditions under which the sale through MONGIRD Sp. z o.o., Obywatelska 2a, 80-259 Gdańsk, VATIN: 584-252-73-83, NBRN: 193067951, registered in the Register of Entrepreneurs of the National Court Register kept by the District Court Gdańsk - Północ in Gdańsk, VII Commercial Division, under KRS number 0000207644, will run via the Internet network through the website http://cosmepick.com/, hereinafter referred to as the Online Store.

  3. The sale is conducted through the Internet on the principles concerning distance contracts between the person lodging the request, hereinafter referred to as the Purchaser, and MONGIRD Sp. z o.o., hereinafter referred to as the Seller.

  4. Purchaser may be any natural person with full legal capacity, provided they have an email account.

  5. At the time of placing the order Purchaser acknowledges knowledge of the Regulations and therefore fully accepts its conditions.

  1. Protection of personal data

  1. Purchaser agrees to the processing by MONGIRD Sp. z o.o of any personal data they shared to fulfill the order.

  2. MONGIRD Sp. z o.o makes every effort to protect Purchaser personal data. Collected information is used only for the purpose of requested service, the data is not in any way facilitated to external entities, excluding shipping and courier companies serving MONGIRD Sp. z o.o and its customers, banks and post offices serving MONGIRD Sp. z o.o, exclusively for the shipping of the contract item.

  3. Data collected about the Purchaser is solely:

  1. The IP address used for technical and statistical purposes, as a result of the general principles of communication on the Internet.

  2. The personal data given by the Purchaser during the ordering process, while creating an account or when signing up for a newsletter, first and last name, Social Security numbers or date of birth, mailing address, phone, for those who want to receive information about new products, news and promotions in the company - e-mail address.

  1. Account referred to in section 2.3. point b) is used to consolidate Purchaser data in order to facilitate and accelerate the submission of subsequent orders in the future.

  2. Newsletter, referred to in section 2.3. point b) helps to inform the customer about news, special offers and promotions in MONGIRD online store.

  3. Purchaser agrees to receive commercial offers and information from MONGIRD Sp. z o.o via newsletter to indicated e-mail address.

  4. According to the Law on Personal Data Protection dated 29th August 1997, Journal of Laws No. 133, item. 883 as amended, Purchaser has the full right to inspect their personal data and have the right to correct, amend, update it or demand its removal.

  5. Providing the personal data is necessary for the purchase. Providing correct data, enabling contact with the Purchaser and delivery of the order is in the interest of the Purchaser. MONGIRD Sp. z o.o is not responsible for the consequences of providing incorrect data.

  6. MONGIRD Sp. z o.o reserves the right to withdraw from the contract, if the Purchaser provided incorrect, incomplete or false data.

  7. Administrator of the Purchaser personal data is MONGIRD Sp. z o. o.

  1. Rules of purchasing

  1. The subject of MONGIRD Sp. z o.o. online store is the sale of COSMEPICK brand goods via the Internet.

  2. MONGIRD Sp. z o.o ensures that the product images posted on the website reflect the actual appearance, condition and color of goods sold. At the same time MONGIRD Sp. z o.o is not responsible for differences between the actual appearance of the product and its picture, in particular those arising from the Purchaser monitor settings.

  3. The photos placed in the shop are the property of MONGIRD Sp. z o.o and their copying, processing and use in any way without the knowledge and consent of the MONGIRD Sp. z o.o is prohibited.

  4. All prices quoted in the shop are exclusively given in Polish zloty (PLN) and are gross.

  5. Prices listed in the online shop do not include shipping costs. Shipping costs are covered by the Purchaser on the principles set out in section 5.2. and in section 5.3.

  6. MONGIRD Sp. z o.o. documents the execution of the order with fiscal receipt or VAT invoice. In order to receive a VAT invoice by the Purchaser is to give correct information about the recipient: name or business name, address and tax identification number.

  7. The agreement is concluded at the time of confirmation by MONGIRD Sp. z o.o the availability of ordered product, by informing the Purchaser electronically - by sending an e-mail to the e-mail account provided by the Purchaser – about accepting  the order.

  8. Purchaser is obliged to inform MONGIRD Sp. z o.o about changes to the contract and delivery address by phone or by e-mail. Otherwise, the order is carried out based on the data given when ordering.

  9. Placing an order is connected with the choice described in point 4.3. b-c, and is effective upon crediting the bank account MONGIRD Sp. z o.o of the total amount resulting from the sale price and payable shipping costs.

  1. Modes of payment

  1. Purchaser has a possibility to select the mode of payment.

  2. Modes of payment available in the online store are:

  1. Pay on receipt – in case when order is payable on receipt there is no additional personal data taken apart from those needed for order realization.

  2. Bank transfer – payment is executed in advance by Purchaser. Order is pursued after entering the payment on MONGIRD Sp. z o.o. account.

  3. Payment trough Dotpay system – method of express online payments.

  1. Shipping cost

  1. In case of personal collection Purchaser does not bear any shipping cost.

  2. Shipping cost through Polish Post is presented in Table 1.

Table 1

Order value (gross value in PLN)

Down payment

(gross value in PLN)

Pay on receipt

(gross value in PLN)

0,00 – 99.99












250,00 and above



  1. Shipping cost trough delivery company DPD Polska is presented in Table 2.

Order value (gross value in PLN)

Down payment

(gross value in PLN)

Pay on receipt

(gross value in PLN)

0,00 – 99.99












250,00 – 299,00



300,00 and above



  1. Shipping costs presented in points 5.2 and 5.3 can be changed with the changes of servise tariffs of delivery companies.

  2. Personal collection is possible at address: MONGIRD Sp. z o. o., ul. Obywatelska 2a 27 80-259 Gdańsk.

  1. Order performance

  1. MONGIRD Sp. z o.o. reserves the right to refuse an order in whole or in part in case if the ordered product is not available. MONGIRD Sp. z o.o. is obliged to inform Purchaser about the situation by sending an e-mail to the address given by the Purchaser.

  2. Purchaser having an account at an online store can track changes in the status of the order in their account.

  3. Payment for the goods is paid by transfer to the MONGIRD Sp. z o.o. bank account ING BANK ŚLĄSKI SA/Oddział w Gdańsku: 41 1050 1764 1000 0023 6332 3904.

  4. Orders are executed daily, Monday to Friday, excluding the public holidays. Orders placed on particular day before 10 AM will be executed on the same day. Orders placed on particular day after 10 AM will be performed on the next working day, subject to clauses 6.5.

  5. Orders paid by transfer are processed not earlier than after accepting the amount collectible to the sale price on the MONGIRD Sp. z o.o. bank account.

  6. Seller is not responsible for extending the deadline for completion of the contract or inability to execute it for reasons beyond their control, in particular delays in the implementation of banking operations or faulty way of providing services by delivery company.

  7. The amount to be paid as indicated on the receipt or invoice consists of the gross price of ordered products and shipping costs.

  8. The Purchaser has the right to choose the method of delivery. Available forms to use are using the services of the Polish Post or a courier company DPD Polska or personal collection at the headquarters of MONGIRD Sp. o.o.

  9. Order completion date depends on the method of delivery chosen by the Purchaser.

  1. Complaints and returns

  1. All goods available in MONGIRD online store come from a legitimate source and are original.

  2. Purchaser shall have the right to withdraw from the contract and return the ordered goods without giving any reason and without cost by submitting a written statement of withdrawal within 14 (fourteen) days from order delivery. Products must be returned intact, without any damage, in original packaging. The basis for approval of reimbursement by MONGIRD Sp. z o.o is a receipt or a VAT invoice attached to the purchase. In this case MONGIRD Sp. z o.o returns to the Purchaser the costs of acquiring goods within 14 (fourteen) days from the date of filing the statement of withdrawal from the sales, using the same method of payment, which used the Purchaser, unless the consumer has expressly agreed to the different way of return, which does not involve any costs for them.

  3. Complaints are considered at the latest within 14 (fourteen) days from the date of receipt by the Seller shipment of the defective goods.

  4. Complaints shall be submitted on the Complaint Form. Before the departure of the parcel with goods that are subject of complaint, please notify MONGIRD Sp. z o.o about the planned return to the e-mail address: polska@cosmepick.com or phone (058) 554 10 71, giving the exact cause, the amount of products, batch number/series.

  5. The basis for the acceptance of the complaint is a receipt or invoice confirming the execution of the contract and Complaint Form filled and attached to defective goods.

  6. The Purchaser has the right to introduce the complaint of the goods purchased in the case of their physical defects.

  7. MONGIRD Sp. z o.o. does not carry responsibility for goods damages arising from the improper use.

  8. Physical defects of goods should be reported by the Purchaser immediately or at least within 10 days of receipt.

  9. Complaints for damage to goods during transportation via courier DPD Polska will only be considered on the basis of the application filed with the employee of the courier company at the time of delivery.

  10. Complaints for damage to goods during transportation through the Polish Post must be reported by the registered post - registered letter to the address of the company, enclosing information about the defect on the Complaint Form and proof of purchase - a receipt or invoice of purchase.

  11. Differences in color between the goods received by the Purchaser and commodity presented at the store may result from different monitor settings and are not subject to complaint.

  12. If the complaint is accepted, damaged or defective goods will be replaced by another, free from damage. In case when the replacement of goods will be impossible due to the exhaustion of stocks of goods in the warehouse or at Purchaser request, Seller returns the equivalent price of goods or propose to the Purchaser another, available in the shop goods of similar value.

  13. Returned goods should be sent to the address for correspondence: MONGIRD Sp. z o.o, ul. Obywatelska 2A, 80-259 Gdańsk.

  14. Shipping costs associated with delivering of ordered goods being subject to complaint accepted  by the Seller are covered by MONGIRD Sp. z o.o.

  1. Final provisions

  1. In matters not regulated by these Regulations shall apply the relevant provisions of Polish law, in particular the Civil Code.